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RP Goalkeeping Refund Policy

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Last Updated: August 2026

At RP Goalkeeping, we aim to provide high-quality training and a positive experience for all players. This Refund Policy explains how refunds are handled for our sessions, programmes, and events.

1. Cancellations by RP Goalkeeping

If RP Goalkeeping cancels a session, programme, or event:

  • A full refund or a credit for a future session will be offered.

  • We will notify you as early as possible of any cancellations or changes.

  • ​If a session has to be cancelled due to extreme weather conditions, such as thunder and lightning, during the session, a partial refund may be provided. The amount of any refund will depend on how much of the session remains at the time of cancellation.

2. Cancellations by the Customer

Individual Sessions (1-2-1 or small group):

  • Cancellations made 24 hours or more before the session are eligible for a full refund or credit.

  • Cancellations made within 24 hours of the session are not refundable, except in exceptional circumstances.

Development Centres / Block Bookings

  • Refunds are available up to 48 hours before the start of the programme.

  • Once the programme has begun, refunds are not available, but credits may be offered at our discretion.​

Holiday Camps 

  • Refunds can only be issued up to 72 hours before the camp begins

  • ​Within 72 hours of the course, a credit note for a future RP Goalkeeping holiday camp may be issued at the Manager’s discretion.
     

3. Missed Sessions

  • Missed sessions without prior notice are not eligible for refunds or credits.

  • Where possible, we may offer a replacement session, but this is not guaranteed.

4. Medical or Exceptional Circumstances

We understand that unexpected situations can occur. If a player cannot attend due to injury, illness, or another exceptional circumstance:

  • Please contact us as soon as possible.

  • Refunds or credits may be offered at the discretion of RP Goalkeeping.

5. No-Show Policy

Players who do not attend their session without notifying us will not receive a refund or credit.

6. How Refunds Are Issued

  • Refunds will be made using the original payment method.

  • Please allow up to 7–10 working days for processing.

7. Contact Us

If you have any questions about this policy or would like to request a refund, please contact us:

RP Goalkeeping
Email: RPgoalkeeping@gmail.com
Phone: 07443430077

We appreciate your understanding and cooperation. Our goal is to offer fair and transparent policies while providing the best experience for every goalkeeper

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